Findings Professional products are downloadable digital software licensed under perpetual license terms. Purchases are generally final after delivery except when required by applicable law, approved by Paddle under its buyer terms or refund policy, or available under the product EULA’s thirty-day limited warranty.
Paddle’s role
For purchases processed through Paddle, Paddle is the authorized reseller and merchant of record and handles payment, tax, receipt, transaction support, refunds, and chargebacks. The software is licensed and technically supported by Ronald Telford. Paddle transactions must be refunded through Paddle.
Thirty-day limited warranty
For thirty calendar days after original delivery, the applicable EULA provides a limited substantial-conformity warranty on a supported system. The exclusive remedy is, at the licensor’s option, commercially reasonable correction, replacement, or refund of the affected license fee upon termination and cessation of use.
Potential refund circumstances
- Duplicate or unauthorized charge.
- Nondelivery of software or license.
- A covered material defect that prevents substantial documented operation and cannot be corrected through reasonable support efforts.
- Paddle approval or a refund required by law.
Ordinarily not refundable
Refunds are not ordinarily provided solely for change of mind, no longer needing the product, an unsupported system, refusal of reasonable troubleshooting, lost credentials/data, an expected feature not included in the description, or violation of the EULA.
Request process
For technical assistance, contact support@fieldfindingspro.com. For Paddle order, receipt, tax, or refund matters, use Paddle buyer support. Nothing limits non-waivable legal rights.
Effective: August 7, 2026