Customer support

Get help with installation, licensing, and use.

Contact

Email support@fieldfindingspro.com. The target is an initial response within three business days, excluding United States federal holidays. This is a target, not a guaranteed service-level agreement.

Include

The product name and version.
Your purchase reference and purchaser email, if available.
For FieldFindings, only the final four serial-number characters.
For WorkplaceFindings, only the final four serial-number characters and licence ID, or an approved .wfprequest file when requested.
The exact error message and preceding steps.

Never email: a full serial number, password, publisher key, recovery password, Paddle credential, Railway variable output, confidential investigation/assessment data, client photographs, documents, or an unredacted database.

Support scope

Reasonable email support covers installation, uninstallation, activation, licence status or replacement review, backup/restore guidance, scanner intake, evidence viewing/printing, report generation, ordinary documented use, and reproducible material defects in a supported release.

Customer data

Customers control access, backups, passwords, reports, printed records, and exports. Support cannot recover a forgotten WorkplaceFindings account password or guarantee recovery of deleted, damaged, inaccessible, or unsupported data.

Not emergency support

Support is not a monitoring, emergency-response, legal, cybersecurity, medical, or public-safety service.